Refund policy
Last updated: 15 October 2026
In short: you see a free demo before paying anything. Once your menu is live, you can cancel anytime and you won't be charged again, but fees for time that has already started are not refunded, except in the cases below.
1. Free demo
The demo is free. You only pay once you approve your menu and ask us to make it live.
2. Setup fee
- If you cancel before your menu goes live, we refund the setup fee in full.
- After your menu is live, the setup fee is not refundable, because the work has been done.
3. Monthly plans
You can cancel anytime. You keep your menu until the end of the month you paid for, and you are not charged again. We don't refund part of a month that has already started.
4. Yearly plans
If you cancel a yearly plan, we refund the months you haven't started. Because the yearly price includes 2 free months, the months you used are counted at the normal monthly price.
| Example (Pro yearly, $250 paid) | Refund |
|---|---|
| Cancel during month 3 (3 months started × $25 = $75) | $250 − $75 = $175 |
| Cancel during month 10 or later (10 × $25 = $250 or more) | $0 |
5. If our service fails
If your menu is unavailable for more than 72 hours in a row because of a problem we control, we refund or credit the days it was down, whatever your plan.
6. Launch offer
A free setup or free month from the launch offer has no cash value and can't be refunded or exchanged.
7. How to ask for a refund
Message us on WhatsApp at +961 70 019 378. We reply within 3 working days and pay approved refunds within 14 days, using the same method you paid with (cash, Whish or OMT) where possible.
This policy is part of our terms & conditions. It does not take away any rights you have under Lebanese law.